Flexible carrier solutions for retailers
We deliver on your promises.
Whether you're a large well established retailer or an up and coming new seller, omnichannel or pure-play, you fight hard to stay ahead of the competition and convert consumers into customers, so let us keep you on the right track for final stretch of the purchase journey.
We can handle it all, from your warehouse to your customer's door with our high-performance delivery, and back with ideal returns solutions, all at an irresistible price point. Either you drop them off at our hub or we pick them up from your facilities, in any case, your packages will get to where their going, all across Canada.
Worried about onboarding? With 14 out-of-the-box integrations with leading shipping software providers like ShipStation and Shopify, you can be up and running in no time.
Flexible solutions with all the perks, all included.
Always in service
That means 7 days a week, 361 days a year, rain or shine.
Electric deliveries
Our electric delivery capacity has reached 50 million packages per year—and that number continues to grow.
One-click access
Powered by Amazon Key, offers secure access to 8000+ apartment buildings.
We deliver!
Stable, transparent rates and up to three delivery or pickup attempts with no additional fees.
Consumer notifications
Our email and text notifications offer advanced precision and allow us to manage exceptions.
Client portal
Track your package status until it reaches its destination and easily contact our support teams.
Customer service
Our call centre agents are ready to serve you from 8 a.m. to 11 p.m.
Checking all the right boxes
Fast onboarding
API integration is the key that starts our shipping engine. We will work with any custom integration required to get you onboard but if you're already using the following shipping software, we'll get operational in no time:
2Ship, Deposco, Eshipper, Logistix, Machool, OmniMedia, Parcelz, PBSendSuites, ProShip, ShippingChimp, ShipStation, Shopify, Spring System, TechShip
Unparalleled customer experience
Our comprehensive tracking information, helpful notifications keep your customers informed every step of the way. Our bilingual Customer Experience Team is never more than a call or click away to assist for any unforeseen issues.
Customer experience is always our top priority and with over 5.5 M Canadians rating us at 4.5 on 5 stars in our 2025 satisfaction surveys, it shows.
We're constantly fueling innovation to improve our services based on customer needs.
Ideal Return Solutions
No box, no label, no hassle. That’s the ideal return. Now available in two options
Convenient Counter Returns
We developed the most convenient counter return drop-off network in Canada. Located in high density areas, opened 24/7 so your consumers can drop off returns where and when it’s convenient for them.
Express At-Door Returns
Knock. Knock. It’s Dragonfly’s ultimate hassle-free return. Box-less & paperless returns right at your consumer's door.
Find out more about Dragonfly's Ideal Return Solutions.
The numbers that matter most
SATISFIED CUSTOMERS
4.5/5
Average consumer satisfaction based on 5.5 M + reviews in 2025.
ON-TIME
98%
On-time deliveries meeting Service Level Agreement.
POPULATION REACH
98%
of Canadians are within our reach thanks to our global network of 135 stations.
Trusted By
Ready to get on the right track ?
Tell us about your business needs.