SHIP WITH US
Because the last few miles are the toughest
We offer flexible last-mile solutions with maximum value thanks to our high-performance technologies and nationwide network.
Contact us for an introduction and we'll tell you what makes Dragonfly the best delivery partner for Canadian businesses.
Flexible carrier solutions with maximum value
Home Handoff Returns
Convenient Drop-off Returns
First & Middle mile
Reliable last-mile delivery, 7 days a week
ON TIME
98%
On-time deliveries meeting Service Level Agreement.
SATISFIED CONSUMERS
4.6/5
Average consumer satisfaction based on 2.0M reviews in 2024.
Handover your parcels at any time of the day via our Canadian hub stations and we'll handle the rest so you can deliver on your customer promise.
Our flexible operational model can accommodate high volume fluctuations at any time meaning your parcels get to where they're going, fast.
Our comprehensive tracking information and helpful notifications keep your customers informed every step of the way while our bilingual Customer Experience Team is never more than a call or click away to assist for any unforeseen issues.
All the perks, all included.
7-day delivery
That's 365 days a year, rain or shine.
Consumer notifications
Both shipper and recipient receive notifications
Customer support
Our bilingual call center is standing by.
Real-time tracking
Follow every parcel right to customers' doors.
Remote or alternative locations
Ship to counters, smart parcel lockers, you name it.
We get it done!
With no surcharge for Peak or rural locations and up to 3 delivery or return pickup attempts at no extra charge
Whatever your needs, we deliver.
Next day
Next day
1 - 7 days
< 14 hours
N/A
N/A
< 10 hours
N/A
N/A
Home Handoff Returns
No box. No label. Handed over to Dragonfly driver.
CUSTOMER EXPECTATIONS
52%
of consumers have abandoned an online purchase out of fear of a difficult return process. (Source: Splitit)
EASY = LOYALTY
92%
of consumers will repeat a purchase if returns are easy. (Source: Shopify)
Knock. Knock. It’s Dragonfly’s ultimate hassle-free return. Box-less & paperless returns right at your consumer's door. Now that's the ideal return!
Find out more about Dragonfly's Ideal Return solutions.
Convenient Drop-Off Returns
ACTIVE DROP-OFF LOCATIONS
1,000+
locations active across Quebec and the Maritimes in 2023. Deploying westward in 2024.
COUCHE-TARD & CIRCLE K
2,083
total locations will soon be available across Canada for consumers to drop-off their returns.
We developed the most convenient drop-off network in Canada. Mostly located in high density areas and opened 24/7* so your consumers can drop off returns where and when it’s convenient for them.
Part of Dragonfly's Ideal Return solutions, items being dropped-off require no box, no label and are handed over in person.
Find out more about Dragonfly's Ideal Return solutions.
Going the extra mile with the First and Middle
NETWORK REACH
90%
of Canada is within our reach thanks to our network of 95 stations nationwide.
STATIONS ACROSS CANADA
95
stations across the country where we can pick up or deliver your packages.
We offer single & multi-origin pickup via courier or line haul to any of our 95 facilities in our network opening the doors to reach over 90% of Canada.
You get the same commodity as larger carrier competitors with the First Mile and Middle mile service, but with a much better last-mile experience. We have you covered, no matter your transportation needs.
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