Support

Need help?

Of course! To reschedule your return pickup date, please complete our form by clicking here.

You can check the latest status of your package anytime on our tracking page.

Keep in mind that our customer service agents have access to the same information as you, so they won't have any additional details beyond what you see on the tracking page.

If you're signed up for our email notifications, you'll receive an email when your package is estimated to be delivered to your door within the next three hours.

This means we weren't able to deliver your package today.

This may be because:

Your front door was inaccessible
The delivery driver wasn't able to complete their route today
There was no safe place to leave the package
The delivery driver wasn't able to find the package

We’ll try to deliver your package on the next business day.

If your package wasn't handed to you directly, you should have received a photo of the delivery via email.

If you don’t recognize the drop-off location in the photo and you’re unable to retrieve your package, give us a call at 1-833-622-1570 so we can sort this out for you.

For security and privacy reasons, Dragonfly does not know the contents or value of the delivered packages.

Please note that we never request payment or personal information in exchange for delivering your package. We already have all the information required to complete the delivery.

The only exception is for additional delivery instructions that you may choose to provide to make your delivery more secure and convenient. In such cases, you may receive an email allowing you to add these optional instructions, but you will never be asked to provide sensitive information.

Dragonfly text messages are sent exclusively from the number 87225 and, when they include links, they will only direct you to official domains:

dragonflyshipping.ca/

Any message from a different number or containing a different link should be considered fraudulent.

What should I do if I receive a suspicious message?

If you receive an email, phone call, or text message that appears to come from Intelcom but seems suspicious, we recommend that you:

Report it as “spam” or “phishing” to your provider
Forward it to report-fraud@intelcom.ca
Delete it without responding

From time to time, fraudsters misuse our brand and services in phishing attempts. We encourage you to remain vigilant and never respond to such messages with personal information.

Common signs of fraudulent messages include spelling mistakes, unusual design, or unexpected requests.

We are committed to protecting your information and take the necessary steps to ensure the security of our network. Please do not hesitate to contact us if you have any doubts about the legitimacy of a message.

If the contents of your package are damaged or there's something missing from your order, please reach out to the merchant you placed your order with originally and file a claim.

For security and privacy reasons, Dragonfly doesn’t know the contents or the value of the delivered packages.

See more delivery FAQs See more delivery FAQs

Couldn’t find an answer to your question?

Here's how to reach us.

We try to answer every support ticket within 72 hours of receipt. For the quickest answer, please refer to our FAQ.

What do you want to contact us about?

Got it! Can you narrow that down?

What is your delivery instruction need?

What is your request about?

What can we help you with?

What kind of problem do you need to report?

Choose an e-mail subject

Request a change of delivery address (for this package only)

Request a change in delivery date (for this package only)

Before contacting us, please check your property, mailroom, and neighbor's doors.

The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.

If you do not find it, please call us immediately.

Choose a subject

For everyone’s safety, pick up at our locations is not available at this time.

However, you can request a change of address, delivery date, or add delivery instructions.

Oh no! Please call us to help you make this right!

Oh no! The driver must've mistakenly delivered it to your address.

Choose a return subject

Call us

Monday to Friday: 8:00 a.m. to 11:00 p.m. (ET)

Saturday and Sunday : 9:00 a.m. to 8:00 p.m. (ET)

Toll Free : 1 833-622-1570

Please note that our response time is usually within 72 hours of receipt. For the quickest answer, please refer to our FAQ.

Tracking Number

Hire a team of drivers and manage deliveries with your own fleet as an Independent Delivery Contractor (IDC).

Your revenues only depend on your entrepreneurial spirit, your performance, and your ambition.

Learn more about being an IDC and fill out our form to submit your request.

Join our IDC community Join our IDC community

Click here to fill out a report Click here to fill out a report

The digital revolution is impacting our industry in a big way. There are more career opportunities than ever before.

We have opportunities for leading-edge IT specialists, marketing experts, and more. If you have the ambition and potential, we could go further together.

View opportunities View opportunities

Go that extra mile with industry-leading speed and service.

Earn your customer's loyalty with our fast and reliable shipping. Our service keeps them coming back.

With Dragonfly, you get speed, quality, and great customer experience all across Canada for your parcel deliveries.

Learn more Learn More

Tell us what kind of information you're looking for

I am a shipper
I receive packages

To get answers to any question or comment, please contact your account manager or fill out your specific client contact page.

To find out more about returning a package you received, you would have to contact the merchant of that particular package.

We do not currently offer an on-demand return service for our consumers. It must be done through a merchant.

We do not currently process IDC and driver questions/comments through our customer service lanes. Please contact your Dragonfly representative for help and resources.

Your name

Your e-mail address

Your phone number

Tracking Number

Tell us more! Who made you smile today?

How did our service go beyond your expectations?

As stated in our FAQ, this means that your package was loaded onto the delivery truck, but didn't make it to your door today.

No need to contact us! We’ll try to deliver your package on the next business day.

You can view the latest shipping status of your package, at any time, on our tracking page.

Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.

If you are signed up for our e-mail notifications, you’ll get an e-mail when your package is estimated to be delivered to your door within the next three hours.

All returns must go through the merchant from whom you made your purchase. They will be able to give you more information on how to return the item you bought.

We're sorry about that! Unfortunately, you'll have to contact the merchant from whom you made your purchase to get more information on how to make this right.

Thank you for wanting to report this fraudulent notification to us! Here are the steps to take in this situation:

Report the e-mail as a phishing scam within your e-mail client
Forward the fraudulent e-mail to report-fraud@intelcomexpress.com

Please note that all e-mails sent to that address are automatically reported to the appropriate authorities.

We don't provide a copy of the proof of delivery except for the one we send via our delivery e-mail.

Thankfully, the merchant from whom you bought your package can help!

We send them all the information (including proof of delivery photos) of your package.

If you are interested in receiving proof of delivery photos for future packages, please subscribe to our e-mail notifications.

Your complaint

To reschedule or cancel your return pickup, click on the button below and fill out the dedicated form.

Modify a pickup Modify a pickup

DELAYS AND INTERRUPTIONS

Network Status

Visit our network status page to see ongoing service delays and interruptions.

Check the network status Check the network status