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If your package was not delivered to you in person, you should have received the photo of the delivery by email if the merchant has provided us with your email address.
If not, please check your property, mailroom, and neighbor's doors before contacting us. The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.
If you do not find it, please call us immediately at 1-833-622-1570 to help make this right!
For security and confidentiality purposes, Dragonfly does not know the contents or the value of the packages which are delivered.
You can usually find your tracking number on the merchant's website where you made your purchase, as well as in the confirmation email they send to confirm that your order has shipped.
Absolutely! To update the delivery date, give us a call at 1-833-622-1570.
You can check the latest status of your package anytime on our tracking page.
Keep in mind that our customer service agents have access to the same information as you, so they won't have any additional details beyond what you see on the tracking page.
If you're signed up for our email notifications, you'll receive an email when your package is estimated to be delivered to your door within the next three hours.
Based on your agreement with the merchant, your package may be left in a place deemed safe by the delivery driver.
If there’s no secure location to leave the package at the delivery address, it will be returned to the warehouse and delivered the next business day.