IDEAL RETURNS
No box, no label, no hassle. That’s the ideal return.
Treat your customers to Dragonfly's Ideal Return services and alleviate a major pain point for e-commerce retailers and consumers. Our two return services make returning items a hassle-free experience.
Turn pain points into loyalty opportunities.
CUSTOMER EXPECTATIONS
52%
of consumers have abandoned an online purchase out of fear of a difficult return process. (Source: Splitit)
SATISFACTION
73%
of consumers say they’re very satisfied with returning their items via a third-party drop-off location.
EASY = LOYALTY
92%
of consumers will repeat a purchase if returns are easy. (Source: Shopify)
Ideal Returns: No box. No Label. Handed to a person
Convenient Drop-off Returns
No box. No label. Handed over to store clerk.
We developed the most convenient drop-off network in Canada. Mostly located in high density areas and opened 24/7* so your consumers can drop off returns where and when it’s convenient for them.
44%
of Canadians visit a convenient store at least once a week.
73%
of consumers say they’re very satisfied with returning their items via a third-party drop-off location.
2,083
locations will soon be available across Canada for consumers to drop-off their returns.
2023-2024
Service is active across Quebec and the Maritimes. Rolling out to Ontario and Western Canada in 2024.
Home Handoff Returns
No box. No label. Handed over to Dragonfly driver.
We pick up returns right at your consumer's door. Now that’s the ideal return!
Easier
A premium service alleviating all major consumer pain points such as re-boxing the item, printing a label and dropping off the item at a service location. Just sit back and return.
Further
Service is offered with the same nationwide coverage as our delivery service reaches 90% of Canada.
Faster
No procrastination here. With home handoff only a few clicks away, returns get back on your shelves faster. Consumer credits or refunds can be issued as soon as the return is picked up.
Safer
Less package manipulations maintains item integrity and label fraud is diminished.
This took a very disappointing situation and turned it into a convenient, and pleasant experience. The pickup person was delightful, and they arrived at a great time. I also really appreciated the notice beforehand which gave me an idea of when to expect the pickup. Thank you!
Anonymous customer
NPS survey, September 2022
Anonymous customer
NPS survey, September 2022
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