Return pickup

Our returns are easy and convenient! No need for a box or label, just hand the item to the driver. They'll have a bag and label ready to secure your return for you.

Make sure you are home to hand your item to the driver. Never leave your items unattended as our drivers can only complete your pick up if it is hand delivered to them.

For a successful return:

1- Identify in advance the item to be returned.

Make sure the item matches the Dragonflyreturn tracking number.

2- Keep this number nearby, you may be asked for it to identify the item. Access this number at all times in your emails.

3- Place the item to be returned within easy reach so that it is ready to hand over to the driver when they arrive.

4- Hand the item to the driver.

For security reasons, the driver can only pick up a return if it is hand-delivered to them.

You will be notified of the scheduled pickup date for your return by email as soon as we receive the information from the seller. If your return request arrives in our system before 6 p.m., the driver will pick up your return the following day. If it gets to us after 6 p.m., they'll pick it up two days later.

Unfortunately, we cannot set a specific timeframe to pick up your return at this time. Our pick up times for a return are 8am to 9pm, 7 days a week. To reschedule your return pickup, please complete our form by clicking here to schedule a new return date.

If the driver is unable to pick up your return, the pick-up will be automatically postponed to the following day.

Your refund will be processed by the merchant from whom you made your purchase. They'll be able to provide more information on when you will be refunded.