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Choosing the right last-mile delivery partner in 2025
Selecting a last-mile delivery partner is one of the most consequential decisions an e-commerce retailer will make. The last-mile delivery function is the final, crowning element of a multi-faceted supply chain that, when properly orchestrated, is at the heart of a positive customer experience and a determining factor in building customer loyalty.
So how do you arrive at the right choice? You should start with a delivery company with a solid track record in last-mile logistics.
“Our business has grown over the years in lockstep with the e-commerce industry itself, allowing us to attract and retain top-tier retailers by consistently maximizing their delivery dollar,” said Michael Butler, Senior Business Development Manager, Intelcom | Dragonfly.
“That’s allowed us to create a company that can deliver a competitive advantage to our clients as they seek to differentiate themselves in what is a hyper-competitive market. Our track record and our proven ability to drive customer loyalty, is the best calling card we have.”
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Delivery network that never sleeps
Intelcom | Dragonfly provides seven-day-a-week delivery from 8 am to 10 pm, coast to coast, with a network of strategically located delivery stations that facilitate delivery to FSAs covering 90% of the Canadian population. Our delivery network also features two hassle-free, seamless return services that further drive customer satisfaction and loyalty.
Hands-on tech
Intelcom | Dragonfly has long prided itself on its technological prowess, a corporate skill set that has powered the company’s success as a last-mile delivery specialist. That technological ability is found on virtually every level at which we operate – from the ease with which we can integrate IT infrastructure for our clients, to the advanced sorting technologies we have implemented in our hubs, to the tailored route optimization technologies we have developed.
Relying on logistics technology and the data-driven insights it provides, we build exceptional capacity into our delivery network, allowing us to deliver hundreds of thousands of e-commerce packages in a single day.
Managing capacity
To better manage our delivery network, we've created a "Control Tower", a team of experts at the center of our operations dedicated to supporting our delivery stations in real-time, predicting network capacity, and ensuring smooth communication across our operations. By tackling logistical challenges before they happen, we are able to stay one step ahead of our deliveries and client commitments.
Customer loyalty: a virtuous circle
“We view customer loyalty as the gift that keeps on giving,” says Butler. “That holds true whether we’re helping our clients earn the loyalty of their own customers. Whether we’re working to make our delivery business more environmentally sustainable. Or whether we are going the ‘extra mile for the last mile’ to convince our clients that we’re the best equipped to meet their needs in 2025 and for many years to come. We succeed when we help our clients succeed on their own terms. It’s a very direct correlation that should leave no question in the minds of potential clients – we’re in business for them, and we’re here for the long haul.”