There was no secure drop-off location available

The driver may have decided to attempt another delivery if they didn't think it was safe to leave your package at its destination.

To help avoid this issue on our next attempt, you can set delivery instructions for the driver to ensure your package is delivered without a hitch. The more detailed, the better!

Some examples include a security code, call box code, directions, or requesting the driver deliver the package to a specific entrance.

You can set delivery instructions via the email(s) we've sent updating you on the status of your delivery or by calling us at 1 833-622-1570.