Will Dragonfly contact me asking for payment details or personal information?
Please be aware that we never request payment or personal information for your delivery. We already have everything we need. The only exception is if you choose to provide additional delivery instructions to help us make your delivery as secure and convenient as possible. You may receive an email inviting you to add these optional instructions, but it will never request your name, address, or any other personal information.
If you have received a suspicious email, call, or text message which appears to have originated from Dragonfly, we recommend you take the following steps:
- Report the e-mail as 'junk' or 'phishing' from your e-mail provider
- Forward the email to report-fraud@intelcom.ca
- Delete the e-mail
Occasionally, people take advantage of our name and services in a series of email scams known as “Phishing”. We urge our customers to be vigilant of such emails and to never respond with any personal information. A good way to recognize phishing emails is through design flaws, misspellings, and unusual requests.
We are committed to protecting your information and are taking all the necessary precautions to protect the security of our network. Please don’t hesitate to contact us if you have questions regarding the legitimacy of an email.