What should I do if I can’t find my package?

If your parcel was not handed to you directly, you should have received a delivery photo by email. Using the photo, check around the delivery location, including behind objects visible in the proof of delivery, as the parcel may sometimes be placed there (e.g., planters, furniture, etc.).

Didn't get a photo? Please also check around your property and in the mailroom. The driver may have hidden the package to prevent theft.

Still can't find your package or think it might have been stolen? Give us a call right away at 1-833-622-1570 so we can sort this out for you.

For security and privacy reasons, Dragonfly does not know the contents or value of the delivered packages.