I get an error message when I try to track my package.

This can happen if:

• The shipper hasn't notified us of the shipment. Sometimes, we may receive the information in our system a few hours after you placed your order on the shipper’s website.
• The tracking number doesn’t start with a series of letters followed by a series of numbers, for example DRNFLY1234567 or LPKEN000000012345678.
• The tracking number is more than three months old.